Gartner's ITIL Crystal Ball
Gartner, the research, advisory and consultancy giant, have recently weighed in with their own vision of ITIL's future. Curiously, it is not too dissimilar in some ways to the views outlined in an earlier post.
Quoted on VNUnet, Gartner's research vice president for IT management strategies states that "The appointment of APM Group has created a division in the IT service management community, with APM Group on one side, the original examination institutes on the other, and the community split between the two camps".
I would go along with that, although it is rather more complex, and I don't see too much support heading the way of APMG from the community. Maybe he meant a split and a splinter in support, rather than a split?
He goes on to state that "This will effectively create a parallel qualification scheme in competition with the official ITIL-branded APM Group scheme...". Indeed it will.
Equally interesting is the relative silence from APMG. Nothing yet through the press, and nothing through the major ITIL representative bodies or forums. Perhaps they are in a state of shock. At the very least they will now understand all too clearly that there is a world of difference between the ITIL market and Prince2.
And what of the OGC, who actually created this situation? I wouldn't hold your breath waiting for anything at all from them!
2 Comments:
Maybe I've missed the point, but isn't this a case of the tail wagging the dog?
ITIL's future will not be the least bit affected by all this self-important in-fighting. No one cares - really.
ITIL has gained widespread adoption because of the notion it will solve industry problems. The moment industry rejects this belief, ITIL will go by the wayside. Not a moment earlier.
This bickering on qualifications and licensing reminds me of the pop-music groups who have a top hit. They begin to believe their own genius and start fighting about the money rather than the music. In the end, everyone is unemployed and broke.
With regards to Gartner: you can be wrong for free. Gartner should instead focus on the upcoming ITIL refresh. What are the merits of the material? Does it reflect the remarkable expansion of IT services in recent years? Gartner has downplayed ITIL for years and have yet get it right.
It isn't really bickering though is it? The point is that ITIL has been a success thus far. So why 'fix' it if it isn't broke?
Ah, now let's think. Money? Greed? You decide!
So maybe we do agree after all, particularly in terms of your comment "They begin to believe their own genius and start fighting about the money rather than the music. In the end, everyone is unemployed and broke".
Quite a few people in the industry would argue that this is precisely the route the OGC has taken.
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